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Abstract:
CompleteSearch is a highly interactive search engine, which, instantly after
every single keystroke, offers to the user various kinds of feedback, like
promising query completions or refinements by category. We combined
CompleteSearch with our institute's helpdesk system and carried out a small
user study with some of the staff operating the helpdesk. Participants were
asked to process ten typical helpdesk requests, alternatingly using
CompleteSearch and the off-the-shelf Google Desktop Search. All participants
preferred CompleteSearch over Google Desktop, mainly because of its speed, the
feeling of being in power, and the enhanced search facilities.
