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  Towards improving trust in context-aware systems by displaying system confidence

Antifakos, S., Kern, N., Schiele, B., & Schwaninger, A. (2005). Towards improving trust in context-aware systems by displaying system confidence. In M. Tscheligi, R. Bernhaupt, & K. Mihalic (Eds.), MobileHCI '05: 7th international conference on Human computer interaction with mobile devices & services (pp. 9-14). New York, NY, USA: ACM Press.

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Item Permalink: https://hdl.handle.net/11858/00-001M-0000-0013-D43F-B Version Permalink: https://hdl.handle.net/21.11116/0000-0005-0E14-6
Genre: Conference Paper

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https://dl.acm.org/citation.cfm?doid=1085777.1085780 (Publisher version)
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 Creators:
Antifakos, S, Author
Kern , N, Author
Schiele, B, Author
Schwaninger, A1, 2, Author           
Affiliations:
1Department Human Perception, Cognition and Action, Max Planck Institute for Biological Cybernetics, Max Planck Society, ou_1497797              
2Max Planck Institute for Biological Cybernetics, Max Planck Society, Spemannstrasse 38, 72076 Tübingen, DE, ou_1497794              

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 Abstract: For automatic or context-aware systems a major issue is user trust, which is to a large extent determined by system reliability. For systems based on sensor input which are inherently uncertain or even uncomplete there is little hope that they will ever be perfectly reliable. In this paper we test the hypothesis if explicitly displaying the current confidence of the system increases the usability of such systems. For the example of a context-aware mobile phone, the experiments show that displaying confidence information increases the user's trust in the system.

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 Dates: 2005-09
 Publication Status: Issued
 Pages: -
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 Rev. Type: -
 Identifiers: DOI: 10.1145/1085777.1085780
BibTex Citekey: 3865
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Title: 7th International Conference on Human Computer Interaction with Mobile Devices and Services (MobileHCI 2005)
Place of Event: Salzburg, Austria
Start-/End Date: 2005-09-19 - 2005-09-22

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Title: MobileHCI '05: 7th international conference on Human computer interaction with mobile devices & services
Source Genre: Proceedings
 Creator(s):
Tscheligi, M, Editor
Bernhaupt, R, Editor
Mihalic, K, Editor
Affiliations:
-
Publ. Info: New York, NY, USA : ACM Press
Pages: - Volume / Issue: - Sequence Number: - Start / End Page: 9 - 14 Identifier: ISBN: 1-59593-089-2