English
 
Help Privacy Policy Disclaimer
  Advanced SearchBrowse
  1. View item / 
  2. Item Summary

Item

ITEM ACTIONSEXPORT
Add to Basket
  Local TagsRelease HistoryDetailsSummary

Released
Conference Paper

Global Grid User Support Building a worldwide distributed user support infrastructure

MPS-Authors
There are no MPG-Authors in the publication available
External Resource
No external resources are shared
Fulltext (restricted access)
There are currently no full texts shared for your IP range.
Fulltext (public)

GES_paper95.pdf
(Any fulltext), 570KB

Supplementary Material (public)
There is no public supplementary material available
Citation

Antoni, T., Bühler, W., Dres, H., Grein, G., Kamps, T., Kupsch, R., et al. (2007). Global Grid User Support Building a worldwide distributed user support infrastructure.


Cite as: https://hdl.handle.net/11858/00-001M-0000-0013-B0AB-6
Abstract
The organisation and management of the user support in a global escience computing infrastructure such as EGEE (Enabling Grids for E-sciencE), a series of EU projects, is one of the challenges of the Grid. Given the widely distributed nature of the organisation, and the spread of expertise for installing, configuring, managing and troubleshooting the Grid middleware services, a standard centralised model could not be deployed in EGEE. This paper presents the model used in EGEE for building a reliable infrastructure for user, virtual organisation and operations support. A short overview of EGEE is given. The model for supporting a production quality infrastructure for scientific applications will be described in detail. The advantages of the chosen model will be presented and the possible difficulties will be discussed. In this paper we will also describe a scheme of how knowledge management can be used in Grid user support and first steps towards a realisation in the framework of the EGEE user support infrastructure.