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Abstract

In this study, we investigate whether and to what extent community managers in online
collaborative communities can stimulate crowd activities through their engagement. Using a
novel data set of 22 large online idea crowdsourcing campaigns, we find that active engagement of community managers positively affects crowd activities in an inverted Ushaped manner.
Moreover, we evidence that intellectual stimulation by managers increases community
participation, while individual consideration of users has no impact on user activities. Finally,
the data reveal that community manager activities that require more effort, such as media file uploads instead of simple written comments, have a larger effect on crowd participation.